Refund policy

RETURN & REFUND POLICY

Due to the customizable and personalized nature of our products, all sales 
are final except as outlined below.

ELIGIBILITY FOR RETURN OR REFUND
Returns and refunds are only accepted for items that arrive defective or 
damaged in transit. To be eligible:
- You must contact us within 48 hours of delivery with photo or video 
  evidence of the defect or damage.
- The item must be unused beyond the initial testing necessary to identify 
  the defect.
- The item must be returned in its original packaging with all accessories 
  included, if a return is requested by us.

NOT ELIGIBLE FOR RETURN OR REFUND
- Change of mind after purchase.
- Items that have been installed, mounted, or used outdoors.
- Custom pattern or design results that differ from marketing images — 
  actual pixel resolution and pattern clarity depend on the LED grid 
  density of the product and may appear less detailed than illustrative 
  marketing samples. This is a normal characteristic of the product, not a 
  defect. Please review our LED Resolution Disclaimer before purchasing.
- Items without original packaging, accessories, or proof of purchase.
- Items purchased through third-party resellers.
- All non-defective items. All sales of non-defective merchandise are 
  final.

DEFECTIVE ITEM PROCESS
If your item arrives defective:
1. Email oryvias@gmail.com within 48 hours of delivery with your 
   order number, photos, and/or video of the issue.
2. Our team will review and respond within 2 business days with next 
   steps.
3. At our discretion, approved defective claims will receive a full 
   refund, a replacement unit, or a partial refund — a physical return of 
   the item is not always required, but may be requested for certain 
   claims.

REFUND PROCESSING
Approved refunds are processed to the original payment method within 
5–10 business days of approval. Original shipping costs are non-refundable.

By placing an order, you acknowledge and agree to this policy.